Here you will find all the answers to your questions but if you need assistance do not hesitate to contact us
Welcome to the frequently asked questions section
What types of plastic materials do you use for your 3D printers?
We use a wide range of high-quality plastic materials, including PLA, ABS, PETG and nylon.
How do you guarantee the resistance of the plastic materials used in your products?
The plastic materials we use are known for their strength and durability, and our 3D printers apply advanced techniques to ensure solid layer adhesion and a stable structure.
What makes your 3D printed plastic products better than other options?
Our products stand out for their high quality, precision of detail and the possibility of customization to meet the needs of each customer.
Do you offer the ability to customize 3D printed plastic products?
Yes, we offer a design and customization service that allows customers to obtain unique and tailor-made products.
How does the design and customization service work?
Customers can send us their ideas or drawings, and our expert team will work with them to develop a satisfactory customized product.
What tools or programs do you use for designing custom products?
We use advanced CAD design software and 3D modeling tools to create and visualize customized product prototypes.
Can I send my design or idea for specific customization?
Absolutely! We welcome your designs or ideas to create customized customized products.
What are the production times for customized products?
Production times vary depending on the complexity of the project, but we will do our best to provide an accurate estimate and deliver the product as quickly as possible.
Do you offer samples of plastic materials to help me make the right choice?
Yes, we can provide samples of the plastic materials used to help you make the best choice for your needs.
What are the maximum dimensions of the products you can make with your 3D printers?
Maximum product sizes depend on the build volume of our 3D printers and may vary, but we can handle projects of different sizes.
Do you accept returns or exchanges for 3D printed plastic products?
Yes, we accept returns or exchanges for products that are defective or damaged during shipping. We will do everything we can to ensure your satisfaction.
What shipping options do you offer for your products?
We currently offer shipments exclusively to Italy via express couriers to guarantee timely and reliable delivery.
How long does shipping take to destinations in Italy?
Shipments to Italy usually take 2 to 5 business days from the shipping date, depending on the destination location.
Can I track my shipping order?
Yes, we provide tracking information to help you track your order during shipping.
What are the shipping costs for different destinations in Italy?
Shipping costs vary based on destination and product size. You will be able to view shipping costs during the checkout process.
What to do if my order arrives damaged during shipping?
If your product is damaged during shipping, please contact us immediately and we will replace the damaged item.
Do you have customer service to help me with my questions or concerns?
Yes, our customer support team is available to answer all your questions and resolve any concerns.
Do you offer discounts or special promotions for customized products?
Yes, we occasionally offer special discounts and promotions on customized products. We invite you to visit our website for the latest offers
What should I do if I have additional questions or special requests regarding your products?
You can contact us via our contact form on the website or via our contact details provided in the "Contact" section. We will be happy to assist you in any way we can!
